Yes, That is what customer service means.

I'll just go cut and paste a generic cover letter for you right now.

CUSTOMER SERVICE (Portland)

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Date: 2009-12-04, 5:45AM PST
Reply to:  ^{[Errors when replying to ads?]}

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Provide product and service information and resolves customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction.

• Location: Portland
• Compensation: COMPETITIVE
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.